A new approach to manage your tickets

Discover Astradesk, the intelligent AI-powered ticket management platform. Simplify your customer support and boost your productivity.

✨ Be among the first

Transform your customer support with AI

Join our exclusive community of beta testers and get early access to how Astradesk simplifies ticket management. Early access, preferred pricing, and your feedback matters.

Customer support shouldn't be a daily battle

Your teams are overwhelmed, your customers are waiting, and your tools hinder instead of helping. There's a better way to work.

⏰

Unacceptable response times

Your customers wait hours for simple answers. This slowness destroys their trust and directly impacts your brand image.

📊

Flying blind

Without reliable data, it's impossible to measure what works. You make critical decisions without visibility into your actual performance.

🔄

Talent wasted on repetitive tasks

Your agents answer the same questions 20 times a day instead of solving real problems. This routine demotivates them and hinders their development.

💰

Exploding costs, invisible ROI

Multiple licenses, endless training, constant maintenance... You invest without measuring the return while the bill keeps climbing.

Agent support débordé par les tickets et emails — illustration d'introduction aux défis du support client.

Astradesk transforms these obstacles into opportunities with a platform designed for efficiency.

A complete, easy-to-use solution

Every feature is designed to save you time and improve the customer experience.

🎫

Smart Tickets

Handle each request in a few clicks, not several hours.

  • Create and track your tickets
  • Customize statuses according to your needs
  • Organize with tags and custom categories
  • View complete history instantly
  • Add files and documents securely
📊

Data-Driven Decisions

Measure what matters and continuously adjust your strategy.

  • View your KPIs in real-time
  • Analyze trends and team performance
  • Track human costs in real-time
  • Export interactive reports and charts
📧

Integrated Email Workflow

Centralize everything in one tool, no more back and forth.

  • Transform every email into a ticket automatically
  • Notify your teams according to your business rules
  • Customize HTML response templates
⭐

Satisfaction Surveys

Measure and improve customer satisfaction continuously.

  • Automatic surveys after resolution
  • Real-time satisfaction score (CSAT)
  • Feedback and trends analysis
  • Customizable survey templates
🎨

Custom Branding

Offer an experience in your brand colors.

  • Customize logo, colors and typography
  • Branded customer portal in your image
  • Customized automated emails
  • Custom domain available
🔌

Open and Flexible API

Integrate Astradesk into your existing ecosystem.

  • Complete and documented REST API
  • Webhooks to automate your workflows
  • Integrations with your favorite tools
  • Secure token authentication
👥

Seamless Collaboration

Give everyone the tools suited to their role, nothing more.

  • Multiple profiles (Agent, Supervisor, Client)
  • Role-based access management
  • Work in French or English without limits
  • Smart commenting system
📂

Project Management

Keep control of your budgets and deadlines in real-time.

  • Link tickets, customers and projects in one click
  • Visualize progress with dashboards
  • Offer a custom public submission portal
👥

Client Management

All customer information in one place for personalized service.

  • Create and manage complete customer profiles
  • Automatically link tickets and projects to each customer
  • View complete interaction history
  • Access customer statistics in one click
📁

Asset Management

Link your resources to incidents and projects for complete traceability.

  • Link assets to related incidents
  • Inventory of assets linked to each project
  • Track hardware and software resources
  • Overview of dependencies and impacts
🔍

Powerful Search

Find any information in seconds.

  • Full-text search across all tickets
  • Advanced filters and keyword search
  • Smart suggestions for similar tickets
⏱️

Custom SLAs

Define and meet your service commitments.

  • Configure SLAs per customer or priority
  • Automatic alerts before expiration
  • Real-time tracking of resolution times
  • Detailed SLA compliance reports
🤖 Artificial Intelligence

Your customer support powered by AI

Combine the efficiency of artificial intelligence with human judgment to deliver exceptional support.

⚡

Instant Response Suggestions

AI writes for you — Validate in 2 seconds instead of 10 minutes.

Based on your resolution history, the assistant generates accurate, customizable contextual responses in one click.

🎯

Intelligent Ticket Grouping

Identify and resolve root causes, not just symptoms.

AI automatically detects similar tickets and groups them to help you address problems at their source and save valuable time.

🤖

Conversational AI Agent

An intelligent assistant that responds, analyzes, and acts alongside you.

Notre agent IA comprend le contexte, dialogue naturellement avec vos équipes et automatise les tâches répétitives pour libérer du temps sur les cas complexes.

Ready to transform your customer support?

Rejoignez les équipes qui gagnent du temps et améliorent la satisfaction client avec AstraDesk.

→ Request beta access