Frequently Asked Questions
You'll find here answers to the most common questions about AstraDesk. Our team is here to support you every step of the way.
🔧 General Operation
Discover the basics of AstraDesk and how the platform transforms your support.
What is AstraDesk?
AstraDesk is a ticket management platform designed for support, IT and customer service teams. It combines classic ticketing tools with artificial intelligence that speeds up processing and improves response quality.
The goal: save time, reduce repetitive tasks and provide a better experience for your customers and collaborators.
Who is AstraDesk for?
AstraDesk is aimed at SMEs, startups and internal teams managing support requests, IT incidents or customer service.
Whether you're a small team of 3 people or an organization of 500+ users, AstraDesk adapts to your size and needs.
Do I need training to use AstraDesk?
No. The interface is intuitive and designed to be used immediately.
Most teams are operational within a few hours. Complete documentation is available to facilitate onboarding.
🤖 Artificial Intelligence
Understand how AI assists your agents without ever replacing them.
Does AI replace agents?
No. AI assists your agents, it doesn't replace them.
It suggests responses, automatically classifies tickets and summarizes exchanges to save time. The final decision and customer relationship remain in the hands of your teams.
How does AI learn?
AI relies on pre-trained models and adapts to your context by analyzing your resolved tickets, standard responses and history.
Important: your data is never used to train external models. It remains strictly confidential and is processed in compliance with GDPR.
Can AI features be disabled?
Yes. You can use our flow offer without AI. Upgrade and downgrade at the time of your renewal.
Does AI handle multiple languages?
Yes. AstraDesk's AI understands and processes tickets in French, English, and several other European languages.
This facilitates multilingual ticket management without complex configuration.
🧠 Features & Integrations
Explore the powerful capabilities and native integrations of AstraDesk.
What are the main features?
AstraDesk includes:
• Ticket management: creation, tracking, prioritization, assignment, complete history.
• Integrated AI: response suggestions, automatic classification, intelligent summaries.
• Collaboration: internal comments, ticket sharing, multi-team management.
• Reporting: dashboards, real-time KPIs.
• Integrations: email (POP3/IMAP), API
What integrations are available?
AstraDesk integrates natively with:
• Email: transform every email into a ticket automatically.
• API REST : custom integration with your internal tools.
Can I import my existing tickets?
Yes. Via API from your old system.
Our team can support you in your migration projects. Our sales team will make you an offer based on your project.
💰 Pricing & Billing
Complete transparency on our plans and pricing, with no hidden fees.
How does pricing work?
AstraDesk offers three plans:
• 14-day trial: flow features (without AI), ideal for testing
• Flow : Without Artificial Intelligence
• Flow : With Artificial Intelligence
Billing is per agent. (Admin, Supervisor and Agent profiles)
Do you offer a free version?
No. However, we offer a free 14-day trial of our flow offer. Without credit card.
Is there a discount for an annual commitment?
An annual subscription benefits from a discount compared to monthly billing.
This is the ideal option if you're convinced and want to optimize your costs.
Can I change plans or cancel at any time?
Yes. You can change plans (upgrade or downgrade) or cancel your subscription at any time from your account. Please note that the change will be effective at the end of the active license period.
🔒 Security & Compliance
European hosting, GDPR compliance and enhanced security for your data.
Where is my data hosted?
Your data is hosted in France on secure servers
Are you GDPR compliant?
Yes. AstraDesk fully complies with GDPR requirements.
You control your data: export, deletion, anonymization, consent. We never sell your data and don't use it to train external AI models.
How do you secure access?
We apply multiple layers of security:
• Role and permission management granular.
• Data encryption in transit (TLS) and at rest.
• Security audits regular and 24/7 monitoring.
🧭 Assistance & Support
Dedicated support to ensure your success with AstraDesk.
How to contact support?
You can contact us by:
• Email : contact@staz.tech
• Online chat (available for Pro and Enterprise plans).
• Help Center with articles and video tutorials.
What are your response times?
Our response time is 24h business days.
Where to find the documentation?
Our comprehensive help center is accessible directly from your AstraDesk dashboard.
You'll find step-by-step guides and a regularly updated knowledge base.
🧩 Technical & API
Advanced integrations, REST API and customization for developers.
Do you have a public API?
Yes. AstraDesk has a complete and documented REST API.
It allows you to create, modify, delete tickets, manage users, access reports, and much more.
What are the customization options?
AstraDesk offers multiple levels of customization:
• Branding: logo, colors, custom domain.
• Customer portal: customize the interface visible to your customers.
📅 Release Date
Discover when AstraDesk will be available and follow its evolution.
When will AstraDesk be available?
Coming soon between December 2025 and February 2026.
Will the features continue to evolve?
Yes. Follow us on social media to stay updated:
• LinkedIn : linkedin.com/company/staz-tech
• X (Twitter) : x.com/Staz_Tech1
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Still have a question?
Our team is available to answer all your questions and support you in your project.
Contact us